FAQ · Reno, NV
Frequently Asked Questions
Straight answers about appointments, diagnostics, warranties, and how we work. Don't see yours? Call 775-384-2098 — a human will answer it.
Appointments & Visits
Do I need an appointment?
Appointments help us serve you fastest — schedule online or call 775-384-2098. For urgent issues, call and we'll tell you honestly whether we can look at it same-day.
How long will my appointment take?
Depends on the service — many maintenance visits finish within the hour; diagnostics vary with the problem. We give you a realistic estimate when you book and call you if anything changes.
Can I wait at the shop while you work?
For shorter services, usually yes. For longer repairs we'll give you an honest timeline so you can plan — and we'll call the moment it's ready.
Where are you located?
1690 Vassar Street, Reno, NV 89502 — central Reno, minutes from Midtown and the airport, easy access from Sparks. Get directions.
Diagnostics & Repairs
Can you diagnose a check-engine light?
Yes — professional computer diagnostics that find the cause behind the code, not just the code. You get a plain-English explanation before any work begins. More on diagnostics.
Do you work on all vehicle makes?
Most makes and models, domestic and import. Call with your vehicle and we'll confirm before you book.
Will I get an estimate before work is done?
Always. Diagnosis first, explanation second, estimate third — and nothing is repaired without your approval.
What if you find other problems during a repair?
We stop and call you. You'll get the finding, the urgency level, and the price — and you decide. No surprise line items at pickup.
Warranties & the 65-Point Inspection
Do you accept extended warranties?
Most plans, yes — and we assist with the claim: evaluation, coverage review, provider communication, and approved repairs. Deductible assistance applies when your plan makes it eligible. How warranty repairs work.
Can you help file a warranty claim?
Yes — claim-handling assistance is part of the service. We document the diagnosis the way providers require and help handle the communication.
What does the free 65-point inspection include?
65 points across brakes, tires, fluids, under-hood, under-vehicle, lighting, and drive function — free with a qualifying service and explained point by point. See the full checklist.
Does maintenance here keep my factory warranty valid?
Yes. Scheduled maintenance at a qualified independent shop keeps your factory warranty intact — just keep the records, which we provide.
Language & Payment
Do you offer Spanish-speaking assistance?
Sí — hablamos español. Discuss your diagnosis and repairs comfortably in Spanish, by phone or in person.
What payment options do you take?
Call 775-384-2098 and we'll walk you through current payment options before your visit.
Question Answered? Let's Get You Scheduled.
Book online in under a minute, or call and talk it through first — either works.